NH Hotel Group has launched a new set of safety measures which will see the adaptations of almost 700 operating standards across its complete portfolio.
The group, which operates 364 hotels in Europe and America, has launched Feel Safe at NH after a review of the company’s operations and streamlined the new set of procedures into 10 lines of action.
From cleaning and sanitisation processes, to new digital solutions, processes and protocols for restaurant management, social distancing policies, and control of air and water purification, the measures will allow the company’s hotels to reopen with maximum safety assurances for customers and employees.
Online check in and checkout, instant chat with the hotel team and mobile-accessible information about the hotel are some of the new digital services being introduced.
Hospital-standard cleaning and disinfecting processes will be brought in as well as a new set of standards for suppliers including health certifications and deliveries with strict control protocols.
Food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be reinforced.
The common areas of the hotel will be equipped with signs delineating areas in order to avoid crowds of people and contact between them, and always marking the minimum distance required by local regulations. Furniture and spaces will be redesigned to comply with social distancing standards.
Employees will always have equipment to protect themselves and the health of customers such as masks, gloves and authorized hydro-alcoholic gels.
Each of the company’s properties will have a designated expert in the new Feel Safe at NH operating process who will be responsible for leading the implementation of the plan, as well as the training of employees.